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Nationwide · Secure video & telephonic · 4 languages

Online Therapy,
Anywhere in South Africa

The same evidence-based care as the Pretoria practice — delivered to your living room, your office after hours, or your town on the map that has no psychologist nearby. From Cape Town to Musina, and even to South Africans abroad.

How online sessions work

Four steps between you and your first session — no apps to install, no complicated setup.

Book & confirm

Book via the website form, WhatsApp or phone. The practice confirms your slot within one business day.

Receive your link

A secure video link (or telephonic arrangement) and a short pre-session checklist arrive by email or WhatsApp.

Meet in private

Join from a quiet room with headphones. Sessions run 45–60 minutes, exactly as in person.

Continue seamlessly

Invoices, notes and next bookings are handled digitally. Switch to in person any time you wish.

The benefits of teletherapy

No travel, no traffic

Skip the N1 at rush hour. Your session starts where you are — saving fuel, parking and two hours of commuting.

Your own environment

Many people open up more easily from a familiar, comfortable space — which can deepen the work.

Flexibility for busy lives

Shift workers, parents, students and professionals fit sessions into lunch breaks or after hours more easily.

Reach & accessibility

Ideal for rural towns, physical limitations, chronic illness, or when you’re travelling or living abroad.

Discreet & private

No waiting rooms, no chance encounters. For many clients, that discretion is what makes starting possible.

Continuity of care

Relocated? Working offshore? Emigrated? Your therapy continues uninterrupted, in your home language.

What online therapy works well for

Online delivery maintains the same principles as in-person therapy. It is especially well suited to:

  • Individual therapy for anxiety, depression, trauma, grief & stress
  • Couples sessions where partners join together or from separate spaces
  • Adolescent sessions (with parental consent arrangements)
  • Follow-up, maintenance & review sessions
  • Support for South Africans living abroad, in home languages

Honest note: when in-person is better

  • 01 Severe psychiatric conditions Online therapy is not ideal where severe symptoms need close, in-person management.
  • 02 Immediate crisis Active suicidal risk or emergency situations require in-person or emergency services first.
  • 03 No private space If you cannot secure privacy at home, the practice will help you find a workable alternative.

In an emergency, contact the SADAG Suicide Crisis Line on 0800 567 567 or your nearest hospital.

Secure, confidential, and prepared

Encrypted & never recorded

Sessions run on encrypted video platforms. Nothing is recorded, and records are handled per POPIA and HPCSA rules.

Your setup checklist

A private room, headphones, a charged device with a camera, and a stable connection — or a phone as backup.

If technology fails

Connection drops mid-session? We switch to telephone for the remaining time at no extra charge.

Fees & medical aids: Online sessions are billed at the same rates as in-person sessions, with coded invoices for medical aid claims. See Fees & Medical Aids.

Online therapy questions

Is online therapy as effective as in-person therapy?
For most concerns — including anxiety, depression, trauma-focused work and couples communication — research shows online therapy is as effective as in-person therapy. The relationship and the method matter more than the medium. Some situations, such as severe psychiatric conditions, are better served in person, and Gao will advise honestly during the first consultation.
Is online therapy confidential and secure?
Yes. Sessions take place on encrypted video platforms, sessions are never recorded, and all records are stored and handled in compliance with POPIA and HPCSA confidentiality rules. You are also advised on how to protect privacy on your side — a private room and headphones.
What happens if my internet connection drops mid-session?
The practice keeps your phone number on hand for exactly this reason. If the video fails, the session continues telephonically for the remaining time, and the session is not extended or charged extra because of a technical failure.
Do medical aids cover online therapy sessions?
Many South African medical aids now cover teletherapy under their psychology benefits. Because the practice is BHF-registered, you receive a coded invoice suitable for submission. Coverage depends on your specific plan, so confirming with your scheme is recommended.
Can I switch between online and in-person sessions?
Yes. Clients move between formats freely — in person at Protea Towers Pretoria when convenient, online when travel, work, health or distance makes that easier. Your therapeutic progress carries across seamlessly.
I live outside South Africa. Can I still book sessions?
Yes. South Africans living abroad frequently book online sessions, particularly to work in their home language — Setswana, Sepedi or Sesotho. Time zones are accommodated at booking.

Your session, your space

Book an online session today — the practice will send your secure link and checklist within one business day.